How addressing early-life failures with proactive AI can grow telco profits
Explore how proactive AI solutions can help telecommunication companies address early life failures and boost their profits.
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How always-on AI healthcare saves lives
BLOGUS healthcare continues to embrace Artificial Intelligence to not only improve the quality and access of care, but to help reduce medical errors, improve the patient experience, as well as save money. Always-on AI is playing a big role within this using an approach that harnesses AI technology to provide personalised and continued medical support 24 hours a day. Here's how.
How the UK government is driving proactive AI comms
BLOGWith President-elect Donald Trump’s 2024 election win leading to the appointment of Elon Musk as head of Department of Government Efficiency (DOGE), the landscape of AI in the United States faces a huge shift and increased complexity. But across the Atlantic what Is Keir Starmer’s UK Government doing to drive proactive AI comms?
What is the future of natural language processing in telcos?
BLOGThe telco sector is already putting natural language processing to wider use and currently finds itself in an evolutionary phase as companies develop and redefine their customer service frameworks. Here's how the market leaders are investing.
Five customer experience trends and how to meet them
BLOGAs businesses focus in on new technologies to streamline their operations, the traditional needs of the customer have been left behind in certain instances. While new advances have sped up a lot of internal processes, there is a case to be made that companies might need to re-evaluate the experiences their customers are receiving. Here, we explore five trends they could consider.
How telcos are driving higher Customer Effort scores with AI
BLOGLeading AI software provider Nvidia recently ran a survey in which 57% of telco industry professionals said they’re using generative AI to improve customer service and 48% claimed that their main goal for implementing AI is to enhance customer experiences. Here, we explore how telcos are driving their Customer Effort performance with AI.
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Three trends in how banks are using AI in customer service
With artificial intelligence evolving at a huge pace, a large variety of sectors are becoming heavily reliant on it in the running of their customer service departments. The banking sector is one of these. Here, we explore three ways it is doing so.
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Six examples of AI in healthcare
BLOGAI has come on leaps and bounds in the past couple of years, so much so that certain industries are fast becoming very reliant on it.
Healthcare is one sector that is being revolutionised by AI. While providers remain cautious about rolling out solutions too quickly, AI is already being used across multiple areas of patient care.
Here, we explore six ways that AI is delivering for patients and practitioners.
Five ways the US Government is investing in AI
BLOGArtificial Intelligence (AI) will continue to form a huge part of how various Government departments operate for many years to come. With Elon Musk now tasked with leading the new Department of Government Efficiency, he’ll undoubtedly be making AI a key focal point of future infrastructural decisions.
Here, we explore five ways the US Government is already investing in AI.
How telcos are benefiting from machine learning in customer service
BLOGMachine learning is helping telcos to predict escalations through the analysis of customer feedback and interactions to predict when an issue might result in churn, allowing customer service reps to intervene early. Here, we explore how one leading provider is leveraging the technology.
How telcos can improve customer centricity
BLOGCustomer service plays a huge role within the telecommunications industry, with a report last year showing that 66% of consumers hold telco brands up to a higher standard than the majority of other sectors when it comes to service. We look at what one leading firm is doing in the US to deliver what their customers expect.
How AI is supporting 5G broadband in Australia
BLOGWhile the advent of 5G and its speeds of up to 20Gbps have enabled telecommunication firms to introduce rapid downloads, smooth streaming, and the ability to handle data-intensive applications, it has brought new challenges to the industry. But how is AI helping firms to seize all the opportunities available?
Fundamentals of AI: GenAI and Vulnerability
WHITEPAPERHow useful is GenAI in the identification of potential vulnerability in consumers?
