The UK arm of Microsoft has had a strong quarter, as its Overall Customer Effort score increased +1 point and all four pillars also increased in score.
Most notably, its Valuing the Customer score went up by +2 points to 50. Its customers rated it for how it makes its customer feel valued and important as a customer, with more than 40% ranking them as ‘good’.
Its Style of Communication score also jumped +1 point to 54 after 3% more of its customers rated ‘excellent’ on how its customer service agents spoke to them in their chosen language, other than English.
Going forward, Microsoft should look to increase its politeness score, as it remained the same at 43%.