How addressing early-life failures with proactive AI can grow telco profits
Explore how proactive AI solutions can help telecommunication companies address early life failures and boost their profits.
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Three trends in how banks are using AI in customer service
BLOGWith artificial intelligence evolving at a huge pace, a large variety of sectors are becoming heavily reliant on it in the running of their customer service departments. The banking sector is one of these. Here, we explore three ways it is doing so.
Six examples of AI in healthcare
BLOGAI has come on leaps and bounds in the past couple of years, so much so that certain industries are fast becoming very reliant on it.
Healthcare is one sector that is being revolutionised by AI. While providers remain cautious about rolling out solutions too quickly, AI is already being used across multiple areas of patient care.
Here, we explore six ways that AI is delivering for patients and practitioners.
Five ways the US Government is investing in AI
BLOGArtificial Intelligence (AI) will continue to form a huge part of how various Government departments operate for many years to come. With Elon Musk now tasked with leading the new Department of Government Efficiency, he’ll undoubtedly be making AI a key focal point of future infrastructural decisions.
Here, we explore five ways the US Government is already investing in AI.
How telcos are benefiting from machine learning in customer service
BLOGMachine learning is helping telcos to predict escalations through the analysis of customer feedback and interactions to predict when an issue might result in churn, allowing customer service reps to intervene early. Here, we explore how one leading provider is leveraging the technology.
How telcos can improve customer centricity
BLOGCustomer service plays a huge role within the telecommunications industry, with a report last year showing that 66% of consumers hold telco brands up to a higher standard than the majority of other sectors when it comes to service. We look at what one leading firm is doing in the US to deliver what their customers expect.
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How AI is supporting 5G broadband in Australia
While the advent of 5G and its speeds of up to 20Gbps have enabled telecommunication firms to introduce rapid downloads, smooth streaming, and the ability to handle data-intensive applications, it has brought new challenges to the industry. But how is AI helping firms to seize all the opportunities available?
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Fundamentals of AI: GenAI and Vulnerability
WHITEPAPERHow useful is GenAI in the identification of potential vulnerability in consumers?
Fundamentals of AI: Models, Metrics and Trade-offs: AI and GenAi Demystified
WHITEPAPERWritten specifically to support Board members and other leaders, this series of papers examines 7 key questions to ask of any AI solution that your organisation is considering procuring.
Fundamentals of AI: Getting the best from Generative AI
WHITEPAPERLearn about testing a GenAI model and what to look out for in the results of the tests. What is a ‘good performance’? And why humans still need to be involved throughout the process to guide and guard outputs.
How AI can help recruit non-traditional students
BLOGUS higher education institutions have experienced growing difficulties in their recruitment of students in recent years. Alongside a population drop in the number of US citizens coming of age in 2025, institutions also face the issue of fewer traditional students enrolling.
However, there is a huge potential in recruiting non-traditional students. In this article we explore how institutions can communicate with them to drive enrolment.
How proactive communications with chronic health patients saves lives
BLOGChronic health patients cost around 90% of the US healthcare budget despite making up just 5% of all patients. People with these conditions caused by lifestyle, such as diabetes, are also far more likely to forget to take their medicine or show up to their appointments.
In this article we explore how AI communications can cut costs and lead to better patient outcomes.
Why wearable tech is not the only answer to patient non-compliance
BLOGChronic condition patients make up 5% of all patients, but they cost close to 90% of the country’s healthcare budget. Furthermore, patients that have conditions caused by lifestyle, such as diabetes for example, are more likely to forget to take their medicine or show up to appointments.
In this article we explore the technologies that are most effective in helping them maintain consistent medication routines.
