Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Why, despite well-established metrics, government call center interactions continue to be a source of frustration for citizens.
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
This Delineate whitepaper dives into the key challenges for brands in customer effort, based on new research covering over 27,000 brand interactions.
UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed.
In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.