It's that time of year! ContactEngine Group CEO Prof. Mark K. Smith offers up 12 predictions to ring in the New Year...
Companies invest in follow-up Customer Satisfaction surveys and produce Net Promotor Scores to understand their performance, but those alone may be too little too late...
With the UK high street closed once more to help prevent the spread of Covid-19, physical stores will need to continue to adapt quickly to the online experience.
It's the question ContactEngine's design team has been considering every week for a decade. Our CCO of ContactEngine Inc. is here to share the answers...
Imagine the possibilities of e-governance where voting, registering a company and filing taxes are all done online in a matter of minutes from... well, anywhere. Here, we look at lessons to learn from Estonia.
Against a shifting jobs market, could AI be responsible for helping people back into work?