Our insights, gathered from millions of conversations with real customers, explode the myth that security concerns drive customers’ communication preferences.
Removing implicit biases is a challenge not only for AI, but for us humans too. For us, this requires an uncomfortable probing both of our own psyche and our society to understand the effects and motives of our actions. AI has an easier shortcut...
Oh good, another cryptocurrency. And this time from the paragons of privacy themselves, Facebook. ‘Libra’ is reportedly being prepped for international rollout in 2020. Aside from a plethora of minor issues, two major ones appear:
Bletchley Park has a special place in history. Here, CEO Dr Mark K. Smith looks back on the extraordinary events that took place there, and reflects on why ContactEngine's new home has so much personal meaning.
Messaging apps make follow up conversations with customers easier and more natural, increasing the opportunities to cross-sell, encourage sharing, solicit input, and flow seamlessly between commerce and support.
Our technology helps customers know stuff, helps companies be better at sharing stuff with customers and makes the world ever so slightly less stressed. BUT there is an ethical challenge: AI.