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Customer Satisfaction Stopping Angry Giants Contactengine Blog BL001

Customer Satisfaction - Stopping Angry Giants

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Once upon a time, in a land far, far away, there lived a giant. This giant had ordered a new pair of boots from Fee Fi Fo Fum plc, a niche footwear supplier for the larger footed.

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Three Practical Uses For AI Argumentation Contactengine Blog BL

Three practical uses for AI argumentation

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Argumentation is an incredibly complex area of language – so much so that philosophers have devoted millennia to studying it. Simple questions, such as what makes a debate successful, and which assumptions are legitimate, have very challenging answers. 

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Rebuilding The Tower Of Babel Contactengine Blog BL054

Rebuilding the Tower of Babel

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Professor Roberto Navigli from Sapienza University of Rome explains why we may only be 10-15 years away from uniting more than 280 languages in understanding with artificial intelligence. 

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An Emoji Worth A Thousand Words Contactengine Blog BL053

An emoji worth a thousand words?

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Emoji! A huge topic! This has been a source of much discussion in the company recently, with many strong opinions and some lively debate. So, of course, it was time for a blog.

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Never Take A Robot To A Funeral Contactengine Blog BL051

Never take a robot to a funeral

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In many, many cases, a human is better than automation - but sometimes, automation can step into help

Video Didn't Kill The Radio Star Contactengine Blog BL048

Video didn’t kill the radio star

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Not a lot of people know this…… MTV’s very first video was the irritating earworm by the rarely remembered, and winner of crappiest name for a band ever, ‘The Buggles’ with their only hit ‘Video Killed the Radio Star’. Yeah right, that prediction was rubbish.

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