From explainable technology to driving sustainability, here are five predictions for AI in 2020...
This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Proactive communication is the only way to take control of the surging call rates to unemployment claims call centers. This eBook presents a 5 step plan to better serve citizens.
Could a Central Bank Digital Currency be the death of retail banks? Survival tactics for retail banks.
ContactEngine was presented with “Best Use of IP” at the 2019 Sunday Times Hiscox Tech Track 100 national awards dinner
ContactEngine, together with BT Enterprise, wins gold in the category of ‘Use of Technology’ at the 2019 UK Customer Experience Awards