Friends and phones in the digital age
BLOGThen and now: How our relationship with the humble telephone has changed the face of customer service
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Then and now: How our relationship with the humble telephone has changed the face of customer service
We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.
ContactEngine in partnership with Verizon named Gold Winner for Customer Service Outstanding Performance of the Year at the 2019 Golden Bridge Awards.
When is a company ready to test a point solution powered by AI, and how do they choose the right communication channel to use?
This whitepaper discusses the impact that pure-play on-demand TV providers will have on existing cable/satellite subscription TV providers
ContactEngine CEO Dr Mark K. Smith discusses entrepreneurship and how to close the gender pay gap with Tyntec's Jean Shin