Gartner indicate 'proactive outbound' communications as the #1 digital strategy to deliver productivity savings and improved customer experience. Inc. CEO Giles Bryan explains why it's the 'how' that really matters:
How long does the Covid-19 lockdown have to last? Prof. Mark K. Smith shares his insights.
For a nation that prides itself on having the strongest military on the planet, the satisfaction level for the department of military affairs is extraordinarily low. We look at the root cause and suggest a solution.
For the second consecutive year, the ACSI Federal Government Report has shown a steady decline in citizen satisfaction with federal government services. Our latest blog looks closely at how the lowest performing department can improve.
While the latest figures on the American Customer Satisfaction Index (ASCI) are down when it comes to federal government services, there are still some great examples of excellent customer experience.
ContactEngine picks up another award for its AI technology advancements in Human-Computer Rapport