Skip to content Go to Homepage
menu
Insights: Video

The Joy of Proactive

ContactEngine founder Dr. Mark Smith and Principal Innovation Partner at BT Dr. Nicola Millard discuss 'The Joy of Proactive' in this webinar, originally broadcast as part of the NICE Digital CX Week. Answering questions such as: What does 'proactive communication' mean? How does proactive help the customer? When should and shouldn't it be used? What is the omnichannel challenge? and can a full stop really be considered passive aggressive? An insightful and enjoyable overview of proactive communications then, now and in the future.

Why producing a problem is better than causing one Your strategy for communicating with the three types of debtors

Related insights

Screenshot 2024 11 30 At 17.56.51

How telcos are driving higher Customer Effort scores with AI

BLOG
READ 5 min
Screenshot 2024 11 08 At 14.10.42

How telcos are benefiting from machine learning in customer service

BLOG
READ 3 min
Screenshot 2024 11 07 At 11.11.15

How telcos can improve customer centricity

BLOG
READ 5 min
Icon Book Demo

Isn’t it time you stop assuming? Book a demonstration with us

Thank you, we will be in touch shortly!
loader

Error Submitting Form

Back to top
title

How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index