Skip to content Go to Homepage
menu
Insights: Video

Sky - Better Contact Rates, Better Customer Journeys with ContactEngine

Sky's contact centre was already achieving good results for pre-appointment calling, reaching up to 50% of customers. Through ContactEngine, they have moved that to 90% - creating better customer journeys along the way.

British Gas - Reducing Missed Appointments and Lost Revenue with ContactEngine BT Enterprise - Brilliant Installations with ContactEngine

Related insights

Screenshot 2024 12 09 At 17.15.11

What is the future of natural language processing in telcos?

BLOG
READ 5 min
Screenshot 2024 12 05 At 11.20.06

Five customer experience trends and how to meet them

BLOG
READ 5 min
Screenshot 2024 11 30 At 17.56.51

How telcos are driving higher Customer Effort scores with AI

BLOG
READ 5 min
Icon Book Demo

Isn’t it time you stop assuming? Book a demonstration with us

Thank you, we will be in touch shortly!
loader

Error Submitting Form

Back to top
title

How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index