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Insights: Video

Sky - Better Contact Rates, Better Customer Journeys with ContactEngine

Sky's contact centre was already achieving good results for pre-appointment calling, reaching up to 50% of customers. Through ContactEngine, they have moved that to 90% - creating better customer journeys along the way.

British Gas - Reducing Missed Appointments and Lost Revenue with ContactEngine BT Enterprise - Brilliant Installations with ContactEngine

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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index