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Openreach - Increased customer engagement leads to 50% reduction in cancellations

With 16,000 service delivery engineers providing and repairing over 9 million connections per annum the customer service journey at Openreach needs to be seamless. In this video Director of Customer Service - Service Delivery at Openreach, Chris Herbert, tells us how partnering with ContactEngine has provided an innovative solution, helping Openreach stand out from it's competitors.

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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index