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ContactEngine for Telcos: Individual Customer Maintenance Journey Visualization

Turning now to the micro-level of detail of ContactEngine, this “Single Journey” visualization shows all the things that take place for just one customer within one telco journey.

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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index