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Insights: Video

How Will AI Impact the Call Center?

Euan Matthews, ContactEngine Director of AI & Innovation and Cosmin Davidescu, ContactEngine Head of AI answer the popular question 'Will AI kill the call center?', and discuss the advancements and limitations within the field of artificial intelligence to provide listeners with a better understanding of current capabilities and of what's to come.

Proactive engagement: The missing piece in appointment scheduling technology ContactEngine partners with Vonage to enhance customer experience and international reach

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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index