If you have read a previous paper in this series, welcome back! If this is your first visit, this 3 paper series dives deep into what you need to know about AI to make informed decisions. Written specifically to support Board members and other leaders, the series examines 7 key questions to ask of any AI solution that your organisation is considering procuring.
The papers are designed to be as powerful individually as they are as a series. If you read this and feel you would like to know more you can find links to the rest of the series on page 2.
How useful is GenAI in the identification of potential vulnerability in consumers? This instalment explores the value AI has in identifying vulnerable customers. A Duty of Care for most companies. The paper follows an experiment conducted by the ContactEngine Research Group to compare the performance and efficacy of a GenAI-based solution to a trained Natural Language Processing (NLP) model in recognising vulnerability in a respondent. Read on to learn more.
