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Insights: Whitepaper
Building an effective churn reduction strategy
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Having worked with 7 of the 10 top communications service providers (CSPs), we understand that you are continuously challenged to increase retention rates across your customer and subscriber base.

Download this whitepaper to learn about our impactful techniques in churn reduction that have proven effective across many areas of our CSP clients' customer journeys.

Content

  • Introduction
  • Building the foundations for churn reduction
  • Thinking both short- and long-term
  • The proactive approach
  • Conclusions

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ContactEngine partners with Vonage to enhance customer experience and international reach Responsible AI

Content

  • Introduction
  • Building the foundations for churn reduction
  • Thinking both short- and long-term
  • The proactive approach
  • Conclusions

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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index