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Insights: Video

An Insider's Guide to AI: The Future of Customer Experience

Dr Nicola Millard, Head of Customer Insight & Futures for BT Global and Chris Reed, Professor of Computer Science & Philosophy at University of Dundee, discuss the future of customer experience, research and innovation.

An Insider's Guide to AI: Multi-Agent Systems An Insider's Guide to AI: The Future of Work
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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index