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Vision, mission & values

Our vision

To be the world’s #1 customer conversation engine

Our mission

Conversations that make you smile

Our values

  1. Be brilliant

    We are a collective of innovative, creative and collaborative thinkers who strive for brilliance.

  2. Honest and open, always

    We are honest and open, always. That’s why people love working with us.

  3. We always ask why

    We’re curious and we keep asking why. When we succeed, we work out how we can do even better.

  4. We never stand still

    Innovation is in our DNA. We never stand still and we keep on getting better. We never stop improving. Our goal is simply perfection.  

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How easy do your customers think you are to speak to?

Dive into the Customer Effort Index - a data-backed solution for Financial Services, Telecommunications & Tech Retail brands to track how straightforward they are to do business with.

Discover how satisfied your customers are, their level of customer loyalty and how likely they are to churn.

Go to Customer Effort Index