New research conducted by ContactEngine and YouGov discovered that the British expectation for good customer service has overtaken the typically high demanding Americans.
Whirlpool has selected ContactEngine to improve communication with customers and increase efficiency by verifying “first time” the machine part requiring repair.
ContactEngine has announced successful completion of a second round of funding, raising £2 million through two major venture capital firms
Almost half (44 percent) of UK consumers are less tolerant of poor customer service than they were three years ago, according to new research from ContactEngine, specialists in helping businesses improve their customers’ journey.
British Gas appoints ContactEngine to streamline its appointment setting, handling and communications process
ContactEngine are delighted to announce that polar explorer Mark Wood is now an ambassador for the company, after Mark has been using ContactEngine technology during his expeditions for over four years.
ContactEngine is launching a major partner programme to create new routes to market, including working with Channel Partners, CRM software vendors and Global Systems Integrators
Jerry Hartland joins ContactEngine to develop further routes to market for ContactEngine’s services through Channel Partners, CRM software vendors and Global Systems Integrators
ContactEngine, a sponsor of explorer Sarah Outen’s London2London: Via the World expedition, see Sarah finish at Tower Bridge today
James Serjeant joins ContactEngine as Chief Operating Officer
ContactEngine appoints Doug McCullen as new Vice President of Sales, bolstering senior management team
Technology analyst TechMarketView LLP shortlists ContactEngine for Little British Battlers as one of twelve UK-based SMEs achieving beyond industry expectations