Four pledges for ethical AI debt collection
BLOGCreate a better experience in debt recovery for both debtors and creditors with ethical AI debt collection
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Create a better experience in debt recovery for both debtors and creditors with ethical AI debt collection
We are at the stage where AI is human-like enough to assist with elements of customer service and problem solving. For businesses that are investing in their AI capabilities, they need to make sure that everything they are doing is increasing the trust their customers have for them.
The options for pursuing the long-term relationship strategy over short-term debt retrieval are growing, even when the relationship looks doomed. Here's how.
A step-by-step guide that brands can use to get their customers used to being spoken to by AI and ensure their services remain trusted as they hand over responsibilities from humans to machines.
This practical report focuses on compassionate strategies to mitigate this rise in debt coupled with consumers’ decreased ability to pay. The strategies have new digital possibilities at its core, and is always respectful of both legal and ethical issues within both North America and the United Kingdom.
If done well, the way you handle debt collection can not only recover what you are owed, it could also work as something of a customer sales tool – keeping that customer with you as their finances restabilise.