Life is full of decisions. To shave or not to shave; to shower or to bathe; to tea or to coffee; yogurt or croissant? And that's just within the first 15 minutes of the day. My latest quandary is this – when are humans best and when is it better to hand off to a computer?
Why do people respond like they do to humans, even when they must know they’re interacting with AI?
Technology has done a great job of ensuring that fewer and fewer of us have to spend our lives in drudgery. Whenever this happens, however, there is a period of worry about what will happen to the people who do those jobs. Today, we’re seeing it happen with call-centres.
The services we provide at ContactEngine are based fundamentally on communications between humans and computers. Here, we explain human-computer interaction (HCI) and how this relates to linguistics.
How will technology change our lives - now and in the future?
OFCOM's league table has just been published, and CMO Tom Jenkins is here to share the results