AI agents that work
Discover fully autonomous, intuitive agents that can engage every customer proactively when and where they prefer before a need arises.
Automate the entire journey
Meet your customers where they are, for every step of their journey. And then be a step ahead, with
CXone Mpower Proactive AI Agent.
Redefine expectations with Proactive AI Agent, the only AI agent that can handle full journey orchestration across multiple channels for the lifecycle of the interaction – be it days, weeks, months, or more.
Meet The Future of CX Automation: CXone Mpower Proactive AI Agent
Discover how to achieve over 90% containment rates, reduce operational costs, and enhance satisfaction with CXone Mpower Proactive AI Agent.
Proven capabilities
When it comes to the future of your interactions, experience matters.
True proactivity
CXone Mpower Proactive AI Agent engages based on context and can intuit when, how, and where to assist before customers reach out
Full journey automation
CXone Mpower Proactive AI Agent drives dynamic, personalized journeys and engages customers across multiple channels over weeks, months, even years
Multi-channel engagement
Secure, audit-able, multi-channel engagement, fully automating 90%+ journeys
CX-built AI agents
Over 30 pre-built customer journeys with no limit to complexity and customization at scale
Proven value at scale
See ROI from day one with AI agents that leverage extensive experience across all major verticals and customer use cases
Built into the leading CX platform
Faster implementation and greater value without creating more siloes or disparate workflows
Real Customer Results
Powered by CXone Mpower Proactive AI Agent
14.5 million
Customer Journeys per Year
95%
Fully Automated Journeys
200%
Return On Investment
“Openreach has worked with NICE over the last 4 years to deploy Proactive AI Agents, which currently manage around 14.5 million customer journeys per year, 95% of which are fully automated. The ability of these Proactive AI Agents to manage real-world complexity at scale is crucial, and all consumers are engaged effectively, reliably, and without risk.
The return on investment has been greater than 200% on cost saving alone; even more important for our business, however, the customer experience is outstanding - both friendly and frictionless.”
Chris Herbert
Director, Customer Service, Openreach
Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.