The future of CX is automated

AI agents that work

Discover fully autonomous, intuitive agents that can engage every customer proactively when and where they prefer before a need arises.

Automate the entire journey

Meet your customers where they are, for every step of their journey. And then be a step ahead, with
CXone Mpower Proactive AI Agent.

Redefine expectations with Proactive AI Agent, the only AI agent that can handle full journey orchestration across multiple channels for the lifecycle of the interaction – be it days, weeks, months, or more.

Meet The Future of CX Automation: CXone Mpower Proactive AI Agent

Discover how to achieve over 90% containment rates, reduce operational costs, and enhance satisfaction with CXone Mpower Proactive AI Agent.

Proven capabilities

When it comes to the future of your interactions, experience matters.

True proactivity

CXone Mpower Proactive AI Agent engages based on context and can intuit when, how, and where to assist before customers reach out

Full journey automation

CXone Mpower Proactive AI Agent drives dynamic, personalized journeys and engages customers across multiple channels over weeks, months, even years

Multi-channel engagement

Secure, audit-able, multi-channel engagement, fully automating 90%+ journeys

CX-built AI agents

Over 30 pre-built customer journeys with no limit to complexity and customization at scale

Proven value at scale

See ROI from day one with AI agents that leverage extensive experience across all major verticals and customer use cases

SRC

Built into the leading CX platform

Faster implementation and greater value without creating more siloes or disparate workflows

Real Customer Results

Powered by CXone Mpower Proactive AI Agent

14.5 million
Customer Journeys per Year

95%
Fully Automated Journeys

200%
Return On Investment

“Openreach has worked with NICE over the last 4 years to deploy Proactive AI Agents, which currently manage around 14.5 million customer journeys per year, 95% of which are fully automated. The ability of these Proactive AI Agents to manage real-world complexity at scale is crucial, and all consumers are engaged effectively, reliably, and without risk. 

The return on investment has been greater than 200% on cost saving alone; even more important for our business, however, the customer experience is outstanding - both friendly and frictionless.”

Chris Herbert

Director, Customer Service, Openreach

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.