The claims process is the shop window through which policyholders see their insurers. However, the gap between what customers think is covered by a policy and what it actually covers can often result in poor service during the claims process. In this article, we outline why insurers must do more close this 'expectation gap' how this can drive customer loyalty.
Discusses the importance of using artificial intelligence (AI) for monitoring and improving broadband service quality, preventing customer frustrations, and reducing costs for telcos by proactively addressing issues and communicating effectively with customers.
Creating a constituent-centric, proactive strategy for Medicaid renewal means more than having an
automated chat and emails features. Here are a our most commonly asked questions about the differences between proactive and reactive communication and how Medicaid agencies can begin to make the shift.
This blog discusses the critical role of AI in the success of the telecommunications industry by 2030, highlighting how AI-driven advancements will reshape customer engagement, network management, and operational efficiency, enabling telcos to thrive in the evolving landscape.
While AI technologies are becoming more prevalent in the healthcare industry, they are meant to augment human capabilities rather than replace jobs. This blog highlights the various ways AI can enhance patient care and improve efficiency while emphasizing the importance of human expertise in complex medical decision-making.
As we progress into the digital age, the potential of data-driven solutions to transform patient care and healthcare operations is unparalleled. This article delves into the groundbreaking possibilities and the ways data analytics, artificial intelligence, and machine learning are set to empower healthcare professionals and providers.