CX is now at the heart of the strategies of most global brands, with 84% of companies aspiring to be CX leaders. Clearly, 84% can't be leaders, but you could be ...
Call Centers play a vital role in customer satisfaction – so why do 75% of customers leave call center interactions frustrated?
It'd be wrong to suggest a company that looks to automate communication has no moral jeopardy, so here are a few of our ethical dilemmas and how we address them...
To kick off the second instalment of my emoji series, let me ask: are you familiar with Monzo?
James Walker joins ContactEngine as Chief Customer Officer
Reduced churn, repeat purchasing and increased advocacy – we present 3 key insights which we believe will prove valuable in your quest to improve customer loyalty.