With artificial intelligence evolving at a huge pace, a large variety of sectors are becoming heavily reliant on it in the running of their customer service departments. The banking sector is one of these. Here, we explore three ways it is doing so.
AI has come on leaps and bounds in the past couple of years, so much so that certain industries are fast becoming very reliant on it.
Healthcare is one sector that is being revolutionised by AI. While providers remain cautious about rolling out solutions too quickly, AI is already being used across multiple areas of patient care.
Here, we explore six ways that AI is delivering for patients and practitioners.
Artificial Intelligence (AI) will continue to form a huge part of how various Government departments operate for many years to come. With Elon Musk now tasked with leading the new Department of Government Efficiency, he’ll undoubtedly be making AI a key focal point of future infrastructural decisions.
Here, we explore five ways the US Government is already investing in AI.
Machine learning is helping telcos to predict escalations through the analysis of customer feedback and interactions to predict when an issue might result in churn, allowing customer service reps to intervene early. Here, we explore how one leading provider is leveraging the technology.
Customer service plays a huge role within the telecommunications industry, with a report last year showing that 66% of consumers hold telco brands up to a higher standard than the majority of other sectors when it comes to service. We look at what one leading firm is doing in the US to deliver what their customers expect.
While the advent of 5G and its speeds of up to 20Gbps have enabled telecommunication firms to introduce rapid downloads, smooth streaming, and the ability to handle data-intensive applications, it has brought new challenges to the industry. But how is AI helping firms to seize all the opportunities available?