This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.
No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.
The global spread of Covid-19 has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US to start investing in AI.
Group CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19
It's especially important during these times for companies to practice proactive customer engagement. CPO Ian Dunlop shares his personal customer experience amid Covid-19 and offers up some useful tips
Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses