Suddenlink (Altice USA) (1)

Style of Communication 57 vs 50 last quarter

41% say the politeness of their customer service agents is 'excellent'

42% rate the ability to communicate with them in their chosen language (other than English) as ‘good’

Knowledge and Expertise 51 vs 47 last quarter

40% rate the expertise of the customer service agent as 'excellent'

43% say the way details were clearly explained to them was 'excellent'

42% rate how well the customer service agent understood their particular problem or question as 'good'

Understanding & Valuing the Customer 49 vs 46 last quarter

39% rate this brand as 'excellent' for how they made them feel valued/important as a customer

38% say the range of solutions or options that were suitable was "excellent"

47% say they were 'very satisfied' with the outcome of their communication or contact

Speed Solving the Problem 51 vs 44 last quarter

38% rate how easy it was to find the information they wanted on the website/app as 'good'

42% rate how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "good"

40% rate how quickly they were able to achieve they they set out to do, or resolve their issue as 'excellent'

Telecommunications in the US