A positive month for Comcast (aka Xfinitity) after it grew its Overall Customer Effort Score by +1 to 49. However, because of an even better improvements from the companies around it, it unfortunately fell in the telecommunications rankings to 11th.
With one pillar remaining the same and three rising, the business has a lot to be positive about, however. Its Speed Resolving Problems score, for example, rose by +2 points to 42, with 34% rating how easy it was to find the information they wanted on the website/app as 'excellent'. 39% rated how they were able to achieve what they set out to do, or resolve their issue, with the first agent they contacted as "excellent".
On a wider level, Forbes recently reported that the company is expected to report its Q3 2024 results with revenue standing at about $31.7 billion, which is up about 4% compared to last year. With this growth, there may be potential to invest in its customer experience.