Revolut is in 11th position in the UK Financial Services rankings, despite a +2 increase on its Overall Customer Effort score of 51.
The reason for this increase is its Style of Communication score jumped +3 points. More specifically, more of the bank's customers (41%) rated its customer services’ politeness as ‘excellent’.
Similarly, its Valuing the Customer pillar went up by +3 points to 51, too. An impressive 4% increase on the amount of customers marked it higher after being made to feel valued/important as a customer, ranking them as ‘excellent’. Similarly, 2% more of its customers said the range of solutions that were suitable was ‘excellent’.
Going forward, it’s likely Knowledge and Expertise will be a core focus area once again for the bank, especially as it's the only pillar to maintain its score this quarter of 50.