The Good Guys has moved to 4th in the Australian Technology Retail rankings after maintaining its Customer Effort Score of 59.
The tech company has increased its score in three pillars: Knowledge and Expertise, Style of Communication and Valuing the Customer.
Diving into this more specifically, customers ranked its Style of Communication score higher after rating the ability to communicate with them in their chosen language as ‘excellent’, which increased from 46% to 48%.
Similarly, more customers said they were ‘very satisfied’ with the outcome of their communication or contact.
Its pillar, Speed Resolving the Problem, kept its score of 58 this quarter. Thirty-eight per cent continue to rate how easy it was to find the information they wanted on the website/app as ‘good’.