It’s been a stronger quarter for Dick Smith, which now sits in 7th position in the Australian Technology Retail rankings. This follows a +1 score increase in its Overall Effort Score of 47.
This can be attributed largely to its +2 point boost in its Style of Communication to 50. Diving further, more of Dick Smith’s customers ranked the politeness of its customer service team. This quarter, 41% ranked it as ‘excellent’.
43% of Dick Smith’s customers also rated it as ‘good’ for the ability to communicate with them in their chosen language, up from 42% last wave.
Its Valuing the Customer score also went up from 49 to 50, a +1 increase.
There is room for improvement for the tech retail company, however. Its Knowledge & Expertise pillar declined -2 points to 45. This followed a -1ppt drop in customers rating the company as ‘good’ for the way details were explained to them.
Its Speed of Resolving Problems pillar stayed the same wave on wave at 48.