Westpac Bank might have only maintained its Overall Effort Score of 54 again this quarter, but it has moved up to 8th in the Australian Financial Services ranking.
Although its Overall Effort Score has stayed the same, there have been some movements in two of the pillars this quarter. Style of Communication has dropped by -1 point to 61 from 62 last quarter.
Its customers marked the bank down in this pillar on the politeness of its customer service agents, which is down by 2%. Its customers also ranked them lower for their ability to communicate in their chosen language, also down by 2%.
The Knowledge and Expertise pillar has also declined by -1 point. Its customers marked them down on all three areas that make up the pillar, with a 1% decline on each area,