Let’s talk about Customer Effort!
Whether you’re a journalist looking for that nugget on Rankings, a brand interested in being included in the Customer Effort Index – or you’re already included and want to contribute a Brand Viewpoint, we’re here. Take a look at the options below. We’re looking forward to hearing from you.
You can get in touch with our Editor-in-Chief, Chris Dillon, direct at chris.dillon@customereffortindex.com. Tel: 07487 688 317
ContactEngine believes that a great customer experience is an effortless one, where life is made as easy as possible for the customer. ContactEngine commissioned the Customer Effort Index to measure how real people perceive the effort it takes to be a customer of some of the leading brands in the world. By enabling a comparison of effort not only within an industry, but across industries, we can identify and learn from the brands who lead on making it easy for their customers to do business with them.